10/3/2023 0 Comments Peters township to ross park mall![]() ![]() Next time, Nordstrom, treat all customers the same. The entire thing was embarrassing and made me late for work. I said since it didn’t seem to be their ‘policy’ just a few days earlier it would be my new ‘policy’ to not shop there anymore. I told him it was frustrating that I was being treated differently than other customers and the entire behavior on their part was a stupid thing to lose a customer over. I explained it multiple times and he was still confused. I asked, how is it that you can return the online pickup order which is Chanel makeup and you can’t return the Chanel products I wanted to return? She said, ‘because it’s different.’ I went downstairs to return the makeup and told the store manager Joe about what happened. I told her since she was being rude, and since just a few days earlier I watched multiple women make returns from all departments, including cosmetics, that I didn’t want the pickup order and for her to return it. Maybe I didn’t look rich enough for her to at least be pleasant with me. I was on my way to work and was wearing my work cloths. I explained the inconsistencies in their policy, and she was unapologetic and condescending. Assistant manager Meghan came over to speak to me and was rude from the start. I explained that I’ve seen returns done here before and he told me he wasn’t going to do it. I again stood in line and when the gentleman got to me, he said I had to go downstairs to return my items. Today, I had a pickup order from Chanel and a few Chanel products that didn’t work for me. When I pick up my order, I am usually stuck at the end of a long line of women making multiple returns. I do a lot of online, in store pick up orders. Despite how hurtful and embarrassing it was, I tried to ignore it and continued to give them my business. ![]() They like to huddle up and gossip and be very unprofessional. They work on commission and don’t want money going out of their pockets. When you return something, they take as a personal insult. Over that time, I have unfortunately been subjected to the rude behavior of several members of their cosmetics department. I have a Nordstrom card and have spent a decent amount of money there. I have been a customer of Nordstrom’s since they opened several years ago. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |